Digital services only
No physical goods are shipped, so there are no physical returns. Access is delivered through hosted software, APIs, SDKs, dashboards, support, pilots, and digital work product.
Catalyst-Q
Strategic Innovations AI / Catalyst Suite Refund and Return Policy
This policy covers refunds, cancellations, and returns for Catalyst-Q, Catalyst Brain, Catalyst Suite subscriptions, pilots, APIs, SDK access, and Strategic Innovations AI services.
Policy details.
Readable enough for checkout review, enterprise onboarding, and customer diligence.
Free demos and trials
Free demos, samples, and no-charge trials do not create a payment obligation unless you separately approve a paid plan, invoice, pilot, or statement of work.
Subscriptions
Subscription fees are generally billed in advance. You may cancel future renewal where self-service cancellation is available or by contacting us. Cancellation normally takes effect at the end of the current billing period unless a written agreement says otherwise.
Refund requests
If you believe you were charged in error, charged twice, or unable to access a paid service because of a Catalyst Suite issue, contact support@strategic-innovations.ai within 14 days of the charge. We will review eligible requests in good faith.
Pilots and custom services
Pilot fees, setup fees, deposits, custom implementation fees, and professional services are generally non-refundable once work begins, unless the applicable invoice, order form, or statement of work says otherwise.
Enterprise agreements
For enterprise subscriptions, custom deployments, or signed statements of work, the refund, cancellation, service credit, and termination terms in that written agreement control.
How to request help
Send refund or billing questions to support@strategic-innovations.ai with your name, organization, invoice or receipt, charge date, and a short description of the issue. For new pilots or enterprise purchasing, contact sales@strategic-innovations.ai.